Frequently asked questions
Quick answers about booking, fares, airport pick-ups and what to expect on the day. Can't see your question? Message me and I'll help.
Booking and fares
How do I book a trip?
Fill in the booking request form, or message me on WhatsApp or email. I reply with your confirmed fare and pick-up time, then send a secure payment link. Your booking is confirmed once payment is received.
How much does a trip cost?
Airport and retreat transfers have fixed fares per car, listed on the Fares page. Other trips are quoted up front, before you pay. Your fare includes GST, tolls and any airport access fees for the planned route, so there are no surprises. Pick-ups between 10 pm and 5 am add $50. I work 365 days a year, with no public holiday surcharge. Asking for a quote is free and there's no obligation to book.
How do I pay?
By card, online, through the secure payment link I send with your confirmed fare. You get an emailed receipt as soon as you pay, and an itemised receipt for any trip on request.
How far ahead should I book?
As early as you can. I'm the only driver, so booking early secures your time, especially for early-morning flights and regular school runs. All trips are pre-booked; I don't take street hails.
Short notice? Message me on WhatsApp. I take same-day bookings whenever I'm free.
Can I call you?
I don't take calls while I'm driving, as your safety comes first. Message me on WhatsApp or email greg@goldcoastprivatedriver.com.au and I'll reply as soon as I'm off the road.
Do you offer gift cards?
Yes. Gold Coast Private Driver gift cards come in $50, $100, $150, $250 and $300. They're emailed straight away, never expire and can be used on any trip. They make a thoughtful gift for a parent who needs rides to appointments, or for someone heading off to a retreat. Enter the code at checkout when you pay for your trip.
Airport transfers
Which airports do you cover?
Brisbane (BNE), Gold Coast (OOL) and Ballina Byron (BNK), for both drop-offs and pick-ups. See airport transfers. New to the airport? Read the Gold Coast Airport arrivals guide or the Brisbane Airport to the Gold Coast guide.
Where will you meet me at the airport?
Inside the terminal, at arrivals. I'll be waiting with your name on a sign and help with your bags, so there's no hunting for a car park or rideshare zone. Parking is included in your fare.
Exact meeting points for each terminal are on the Gold Coast Airport, Brisbane Airport and Ballina Byron Airport pages.
What if my flight is delayed?
No problem. Airport pick-ups are timed to your flight's actual landing time, so a delayed flight is never a no-show. Include your flight number when you book. Live arrivals: Brisbane Airport, Gold Coast Airport and Ballina Byron Airport.
How long will you wait at the airport?
Airport pick-ups include free waiting from your flight's actual landing time: 45 minutes for domestic flights and 60 minutes for international flights, which leaves time for bags and customs.
What if my flight is cancelled?
Message me as soon as you can and I'll rebook or cancel your trip at no charge.
Day trips and days out
Can I hire you for a day in the hinterland or at the wineries?
Yes. I'm your driver for the day: Tamborine Mountain wineries and distilleries, Springbrook, the Currumbin Valley, or anywhere you'd like to go. You choose the stops and how long you stay, and nobody has to drive after the tastings. It's $65 an hour with a 4-hour minimum, or $480 for a full 8-hour day, per vehicle for up to 3 passengers, with GST, tolls and waiting time included. Request a booking with your plan and I'll confirm the time and fare.
Do you go to the theme parks?
Yes: Movie World, Dreamworld, Sea World, Wet'n'Wild and the rest, door to door from your accommodation, with your fare quoted up front. Travelling with children under 7? Please bring their car seats, as I don't supply them.
Changes and cancellations
Can I cancel or change my booking?
Yes. Cancel or change free of charge up to 6 hours before your pick-up time and you get a full refund. Cancellations inside 6 hours, and no-shows, are charged the full fare. Full details are in the refund policy.
How quickly are refunds paid?
Refunds are processed within 2 business days, back to the card you paid with. Your bank may take a few more days to show the credit.
How long will you wait for a standard pick-up?
Standard pick-ups include 10 minutes of free waiting from your booked pick-up time. After that, waiting is charged at the rate shown on your booking confirmation.
Car, passengers and luggage
Who will be driving?
Me, Greg, every trip. You'll always know who's picking you up. More about me.
What car do you drive?
A clean, comfortable, late-model Lexus RX 350h Luxury hybrid SUV for up to 3 passengers and their luggage.
How much luggage can I bring?
One medium suitcase (up to about 70 cm tall) and one cabin bag per passenger. Bringing bigger cases or extra bags? Message me before booking so I can confirm they fit.
Can I bring a surfboard or bike?
Sorry, no. My car can't carry surfboards or bikes. Golf clubs or a pram are fine, so just tell me when you book and I'll confirm they fit.
Do you supply child seats?
Please bring your own. Children under 7 must travel in an approved child restraint suited to their age and size, supplied and fitted by the parent or guardian. See the official rules for Queensland and NSW.
Can I bring my pet?
Assistance animals are always welcome. Other pets by prior arrangement, so just ask when you book.
Can I add extra stops?
Yes. Tell me when you book and I'll include them in your quote. Stops or route changes added during the trip may cost extra, and are always itemised.
School runs and appointments
How do regular school runs work?
I set up a regular weekly schedule with you, with the same driver every trip. For school runs, the parent or guardian provides written authorisation of the pick-up and drop-off arrangements before the first trip.
Can you take me to a medical appointment and back?
Yes. I offer door-to-door rides to specialists, hospitals and day procedures. Book your return trip at the same time, and if your appointment runs late, message me. See all services.
Do you help passengers who need a bit of extra help?
Yes, always. Assistance animals are very welcome, at no extra cost. I'm happy to help with bags, a walking frame or a folding wheelchair, and to walk you to the door of your appointment or accommodation.
Service area
Where do you operate?
The Gold Coast, Tweed and Byron: from Coomera to Coolangatta, Tweed Heads to Kingscliff, and down the coast to Byron Bay, plus Brisbane Airport. Travelling further? Just ask and I'll quote it.
Still have a question? Message me or email greg@goldcoastprivatedriver.com.au.