Refund policy
Cancellations and refunds
- Free cancellation: cancel 6 hours or more before your pick-up time and we will refund your fare in full to your original payment method.
- Late cancellations and no-shows: cancellations made less than 6 hours before pick-up, and no-shows, are charged the full fare and are not refunded.
- Changes: changes made 6 hours or more before pick-up are free, subject to availability.
- If we cancel: if we cancel or cannot complete your booking, you receive a full refund.
- Flight delays: airport pick-ups are timed to your flight's actual landing time, so a delayed flight is not a no-show. If your flight is cancelled, contact us as soon as possible to rebook or cancel without charge.
Refunds are processed within 2 business days of being approved. Your bank may take a few further days to show the credit.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something goes wrong with a trip, email greg@goldcoastprivatedriver.com.au and we will make it right.