Terms of service

Gold Coast Private Driver is a business name of Gregory Berryman, ABN 83 951 623 827 ("we", "us"). These terms apply to every booking made with us. By making a booking you agree to them.

1. Bookings

All trips are pre-booked. We do not accept street hails.
A booking is confirmed only when you receive our written confirmation and your payment has been received.
Please give accurate pick-up and drop-off addresses, date and time, passenger numbers, luggage and, for airport trips, your flight number. We are not responsible for delays caused by incorrect booking details.

2. Fares and payment

We give you a fare before you book. Your quoted fare includes GST and any tolls or airport access fees for the planned route.
Payment is made online when you book.
Extra charges may apply for additional stops, route changes you request during the trip, or waiting time beyond the free allowance (see section 4). These will be itemised.
An itemised receipt is available for every trip on request.

3. Changes and cancellations

You can cancel free of charge up to 6 hours before your pick-up time and receive a full refund.
Cancellations made less than 6 hours before pick-up, and no-shows, are charged the full fare.
Changes to a booking with 6 hours' notice or more are free, subject to availability.
If we cancel or cannot complete your booking, you will receive a full refund.

4. Waiting time

Standard pick-ups include 10 minutes of free waiting from the booked pick-up time.
Airport pick-ups include free waiting from your flight's actual landing time: 45 minutes for domestic flights and 60 minutes for international flights.
After the free period, waiting is charged at the rate shown on your booking confirmation. If you have not arrived or contacted us within 30 minutes after the free period ends, the booking may be treated as a no-show.

5. Children

Children under 7 must travel in an approved child restraint suitable for their age and size, supplied and fitted by the parent or guardian.
We may decline to carry a child under 7 if a suitable restraint is not supplied.
For regular school runs, the parent or guardian must provide written authorisation of the pick-up and drop-off arrangements.

6. Passengers and luggage

Passenger numbers cannot exceed the seats in the vehicle, and every passenger must wear a seatbelt.
Luggage must fit safely in the vehicle. Tell us about golf clubs, a pram or other bulky items when you book. We can't carry surfboards or bikes.
Assistance animals are always welcome. Other pets by prior arrangement only.
No smoking, vaping, illegal substances or open alcohol in the vehicle. A cleaning fee may apply if the vehicle is soiled.
We may refuse or end a trip if a passenger behaves in a way that is unsafe, abusive or unlawful.

7. Lost property

Please check you have all your belongings before leaving the vehicle. We will hold any items found and contact you to arrange their return, but we are not responsible for items left in the vehicle.